Wondering how to know if a Seattle roofer is actually trustworthy? Curious what real customers say after the job is done?
At RoofSmart, we’ve been repairing and replacing roofs in the Greater Seattle area for 15 years. During that time, we’ve done our best to always provide top-quality service to our customers.
In this article, you'll discover the five most common words that show up in our Google reviews and what they say about our service.
With more than 400 reviews across all the various platforms, there's no way a normal person would parse through all that. But AI can do it easily! From responsiveness to long-term value, this is how RoofSmart customers describe working with us as summarized by an AI scan:
Look at their reviews. Roofers are notorious for providing A LOT of sales talk but NOT delivering on what they promise.
A company’s true values can be discovered in the reviews that its customers leave online. Good and bad reviews can tell you a lot about the company’s reputation.
But don’t take our word for it. Hear it straight from the horse’s mouth. Or, in this case, our clients.
When you read through our pristine, 4.9 of 5-Star Google reviews, you will constantly see five common characteristics described:
There’s something to this, right? We’d like to think so.
Our client’s opinions are incredibly important to us. It is our way of getting better. We READ every review, and we RESPOND to every review.
So when clients say nice things it means the world to us. That’s just one reason why we keep striving for that NEXT positive customer experience.
At the end of the day, the MAIN thing you should want from your roofing contractor is a quality roof that looks great and lasts for decades.
Professionalism, responsiveness, and a fair price are important, but nothing is more important than your roof’s quality.
At RoofSmart, we understand that quality comes first. Anyone in WA State can get a general contractor’s license and become a roofer. You don’t even need to take a test to prove you know about roofing!
For that reason, it’s important to find a roofing contractor who is reliable and actually has experience with roofing. Otherwise, they could do a poor job installing your roof and cause it to fail prematurely.
We are the rare roofing company that hires full-time employees, NOT subcontractors. Our installation crews do an excellent job and are complete geeks when it comes to roofing installation.
Here are a few of the many “quality” references found throughout our Google reviews:
A roofer who cares about you will also care about YOUR roof. That’s exactly what we do at RoofSmart: we care about you.
We believe this level of care should be reflected in our interactions with customers and the quality of our service, and they do. Here is what some of our former clients have to say about our professionalism:
If we say we will be there before 8 AM, you can count on us being there BEFORE 8 AM.
Why is punctuality so important to us?
Well, several reasons. First, it shows we care. As far as we’re concerned, contractors who show up late don’t respect you or your time. Now, we get it. Accidents can happen, bad weather can happen. But in almost every instance, we are there early. And when we’re not… we’ll let you know immediately.
In a region like Seattle, where rain delays are a constant concern, punctuality isn’t a nice-to-have; it’s a necessity. We don’t ever want to leave your roof vulnerable to rain, and we certainly don’t want to waste nice weather.
Secondly, it helps ensure we get the job done ON TIME. Not a minute later than necessary. We don’t rush and ALWAYS deliver excellent results. But we do work faster than other roofers in the Greater Seattle area.
So, what do our clients say? Check it out:
There is nothing worse than worrying if a roofing contractor skipped town.
Unfortunately, with OTHER roofing companies, this happens too often, simply because they don’t respond.
At RoofSmart, we contact you FIRST. You stay informed about our process and estimated arrival times. We are also more than happy to answer your questions and concerns throughout the project.
But don’t take our word for it — here’s what our clients say.
Last but not least, our clients rave about our value. Now, we aren’t the cheapest, but we do feel we are the BEST VALUE. We use premium materials, and our installers are full-time, so you don’t have to fear incompetent subcontractors on your roof.
We know that new roofs can be expensive. This is because Seattle has a high cost of living, which makes labor costs high as well.
That’s why we want to make sure we do top-quality work so that you get the best value possible out of your roof. In other words, your roof stands the test of time because it was installed with care and competence.
And, on the off-chance you run into concerns after installation, we offer a TripleGuard™ Roofing Warranty that protects your roof for life.
Here’s what our clients say about our overall value:
Now that you've seen what our customers consistently say about us, you can see that our reviews are the result of hard work and commitment to providing top-notch roofing solutions to Greater Seattle.
It’s clear that choosing the wrong roofer in Seattle can mean delays, stress, and subpar work.
Want to know how to make sure that your roofer is actually qualified? Read our article “Is Your Seattle Roofer Actually Good? Here’s How to Tell Before It’s Too Late”.
If you’re in the Seattle area and want a roofer known for quality, punctuality, and value, reach out with our contact form.