Wondering how to know if a Seattle roofer is actually trustworthy? Curious what real customers say after the job is done?
At RoofSmart, we’ve been repairing and replacing roofs in the Greater Seattle area for 15 years. During that time, we’ve done our best to always provide top-quality service to our customers.
In this article, you'll discover the five most common words that show up in our Google reviews and what they say about our service.
From responsiveness to long-term value, this is how RoofSmart customers describe working with us.
How do you know if you should trust a roofing company in Greater Seattle?
Look at their reviews. Roofers are notorious for providing A LOT of sales talk but NOT delivering on what they promise.
A company’s true values can be discovered in the reviews that its customers leave online. Good and bad reviews can tell you a lot about the company’s reputation.
But don’t take our word for it. Hear it straight from the horse’s mouth. Or, in this case, our clients.
When you read through our pristine, 4.9 of 5-Star Google reviews, you will constantly see five common characteristics described:
- Quality
- Professionalism
- Punctuality
- Responsiveness
- Value
There’s something to this, right? We’d like to think so.
Our client’s opinions are incredibly important to us. It is our way of getting better. We READ every review, and we RESPOND to every review.
So when clients say nice things it means the world to us. That’s just one reason why we keep striving for that NEXT positive customer experience.
1) How do RoofSmart customers rate the quality of their roof installation?
At the end of the day, the MAIN thing you should want from your roofing contractor is a quality roof that looks great and lasts for decades.
Professionalism, responsiveness, and a fair price are important, but nothing is more important than your roof’s quality.
At RoofSmart, we understand that quality comes first. Anyone in WA State can get a general contractor’s license and become a roofer. You don’t even need to take a test to prove you know about roofing!
For that reason, it’s important to find a roofing contractor who is reliable and actually has experience with roofing. Otherwise, they could do a poor job installing your roof and cause it to fail prematurely.
We are the rare roofing company that hires full-time employees, NOT subcontractors. Our installation crews do an excellent job and are complete geeks when it comes to roofing installation.
Here are a few of the many “quality” references found throughout our Google reviews:
- “The roof is classy and really well done (we have worked in the industry and recognize quality work).” – Jenelle B.
- “I am a licensed contractor myself. When I watched these guys from start to finish knowing everything they were doing. They are a five-star real deal crew!” -Laurie N.
- “The crew did a great job. On time and did a thorough clean up. The roof looks great, and my expectations were met. I’d recommend Roof Smart to everyone and already have. “Ken B.
2) What do Seattle homeowners say about RoofSmart’s professionalism?
A roofer who cares about you will also care about YOUR roof. That’s exactly what we do at RoofSmart: we care about you.
We believe this level of care should be reflected in our interactions with customers and the quality of our service, and they do. Here is what some of our former clients have to say about our professionalism:
- “All of the employees were very courteous and willing to go above and beyond for their customers.” Marina M.
- “Start to finish, they were professional & dedicated to the job… They addressed each concern or question we had & even pointed out issues other companies did not.” Karen H.
- “From the very beginning with the estimate and throughout the process, everyone was friendly and professional.” – Lori C.
3) Does RoofSmart show up on time, and why does that matter?
If we say we will be there before 8 AM, you can count on us being there BEFORE 8 AM.
Why is punctuality so important to us?
Well, several reasons. First, it shows we care. As far as we’re concerned, contractors who show up late don’t respect you or your time. Now, we get it. Accidents can happen, bad weather can happen. But in almost every instance, we are there early. And when we’re not… we’ll let you know immediately.
In a region like Seattle, where rain delays are a constant concern, punctuality isn’t a nice-to-have; it’s a necessity. We don’t ever want to leave your roof vulnerable to rain, and we certainly don’t want to waste nice weather.
Secondly, it helps ensure we get the job done ON TIME. Not a minute later than necessary. We don’t rush and ALWAYS deliver excellent results. But we do work faster than other roofers in the Greater Seattle area.
So, what do our clients say? Check it out:
- “They arrived promptly at 8 am and worked until 8 pm with only short breaks.” Yutaka T.
- “They arrived right on time, fixed all our issues very quickly and cleaned up leaving without a trace of roof work having just been done.” -Michael G.
- The workers were here by 7:30 to 7:45 am so they could start promptly at 8:00. They worked tirelessly until it was too dark to see.” -T/N L.
4) How quickly does RoofSmart respond to questions or issues?
There is nothing worse than worrying if a roofing contractor skipped town.
Unfortunately, with OTHER roofing companies, this happens too often, simply because they don’t respond.
At RoofSmart, we contact you FIRST. You stay informed about our process and estimated arrival times. We are also more than happy to answer your questions and concerns throughout the project.
But don’t take our word for it — here’s what our clients say.
- “Omar and his installation team also communicated clearly and showed up when promised.” -Luke M.
- “We are extremely pleased with the customer service, quality craftsmanship, and professionalism we received throughout the entire process. Very responsive.” – Virginia M.
- “Jim had no problems answering our many questions and mentoring us through the insurance maze and its callousness. The efficient way all at Roof Smart worked was wonderful and they even asked us how we were holding up with having had thousands of pounds of tree fall on our house.” -Andrea H.
5) Is RoofSmart Worth the Price? What Do Seattle Homeowners Say?
Last but not least, our clients rave about our value. Now, we aren’t the cheapest, but we do feel we are the BEST VALUE. We use premium materials, and our installers are full-time, so you don’t have to fear incompetent subcontractors on your roof.
We know that new roofs can be expensive. This is because Seattle has a high cost of living, which makes labor costs high as well.
That’s why we want to make sure we do top-quality work so that you get the best value possible out of your roof. In other words, your roof stands the test of time because it was installed with care and competence.
And, on the off-chance you run into concerns after installation, we offer a TripleGuard™ Roofing Warranty that protects your roof for life.
Here’s what our clients say about our overall value:
- “(RoofSmart’s) bid was the most thorough, detailed, and competitive of all the bids we received, and we chose to accept it.” – Daniel D.
- “We got quotes from four different companies, including RoofSmart. Though most seemed competent, RoofSmart stood out in terms of technical knowledge, product quality, project management, and price.” – Michael S.
- “We filled out paperwork for financing (they have a 12-month, good as cash plan), and had us approved that evening.” -Bruce S.
How do I find a qualified Seattle roofer for my project?
Now that you've seen what our customers consistently say about us, you can see that our reviews are the result of hard work and commitment to providing top-notch roofing solutions to Greater Seattle.
It’s clear that choosing the wrong roofer in Seattle can mean delays, stress, and subpar work.
Want to know how to make sure that your roofer is actually qualified? Read our article “Is Your Seattle Roofer Actually Good? Here’s How to Tell Before It’s Too Late”.
If you’re in the Seattle area and want a roofer known for quality, punctuality, and value, reach out with our contact form.
