We Earned A Permanent Spot On Our Client’s “Highly Recommended” List.

April 12, 2024
Case Study

Our Client Thought Our Service Was Great –
For Us, It Was Just Another Tuesday

Our Style? Going Above And Beyond For
Homeowners In Port Orchard, WA

Finding a customer-focused roofing company with attic ventilation experience in Port Orchard, WA, can feel like navigating a minefield. You’re bombarded with marketing claims – often unsure if the quality matches the hype.

This was our customer’s reality until he discovered RoofSmart. Here’s how we earned a permanent spot on Bruce’s “highly recommended” list.

”Overall, we were extremely impressed with the very quick responsiveness and helpfulness of the company and the care the crew took.”

Gosh, Bruce, that’s just another work day for RoofSmart – but we’re glad we made you happy.

Transparency And Trust From The Start

Our customer’s journey with RoofSmart began with a prompt initial visit. Jim meticulously inspected his roof and attic ventilation – an often overlooked element. He explained the necessary repairs clearly and concisely.

We never pressure our customers to buy – something Bruce was very impressed with. Our initial transparency instilled trust that was invaluable throughout the process.

“They did not try to oversell us, and the quoted price was reasonable given the other quotes we received.”

We don’t believe in pushing for more roof than a customer needs or wants. We tell you exactly what you need to solve your roofing problem and what product best fits your budget.

Financing Made Easy

Jim’s quote was competitive with others Bruce received. Still, roofing system repairs can be a significant financial undertaking. We took the sting out of it by offering a 12-month, no-interest financing plan.

Bruce filled out the paperwork during the initial visit and received approval that very same evening. This streamlined approach removed unnecessary hurdles and allowed him to move forward with confidence.

“We filled out paperwork for financing (they have a 12-month, good-as-cash plan) and had us approved that evening!”

Applying for financing should be a positive experience, and with RoofSmart, it is.

Efficiency, Skill, And Respect – A Winning Combination

We arrived on schedule and wasted no time getting down to business. We completed the job efficiently and on time without compromising on quality.

A detail Bruce particularly appreciated was the portable bathroom facility we brought for the crew. It minimized any inconvenience to their daily routine – and kept work boots in work areas!

“They were able to start work within a relatively short time frame. The crew was efficient, professional, highly skilled, and worked hard and diligently. They even brought their own portable bathroom facility for the crew.”

The last thing anyone wants is a bunch of installers tramping through their home, so we take steps to ensure in-home traffic is kept to a minimum.

Clean As A Whistle

One of Bruce’s most significant worries about a roof replacement was potential damage to his landscaping. Our crew meticulously cleaned up after themselves – leaving the grounds around his house in pristine condition. Not a single shrub or flower was out of place.

”The grounds were left extraordinarily neat, and the landscaping remained fully intact.”

All it takes is a little planning, a little care, and a touch of respect to keep a client happy. The LEAST we can do is pick up after ourselves and protect your property.

Going The Extra Mile – It’s The RoofSmart Way

A few weeks after we completed the project, Bruce noticed a suspicious watermark on the ceiling. Our responsiveness was exceptional.

We didn’t shy away from the issue or try to downplay it. Instead, we dispatched a crew to his house within hours!

We thoroughly inspected the roof and attic ventilation systems, then removed and replaced the necessary shingles. But even we can occasionally miss something, as Bruce learned soon after we left.

 “About two weeks later, we noticed a watermark on our bedroom ceiling along one of the seams. We wrote to RoofSmart and we had a crew at our house within several hours!”

Even though Bruce was willing to monitor the situation and call RoofSmart if he needed anything, we decided to take a proactive approach.

After a few days, another RoofSmart crew arrived at Bruce’s doorstep – ready to fix the ceiling!

”We decided mutually that we would wait and see if anything got worse. Then, unexpectedly, four days later, another crew from RoofSmart came to our door to fix the ceiling (we thought we would just need to paint it ourselves).
They were very neat and covered everything in plastic. They fixed a bit of the wallboard and repainted that part of the ceiling.”

There was just no way we were going to accept OUR actions causing Bruce extra work. Making it 100% correct on our own was the only acceptable answer to us.

Your Own Success Story – Choosing A Great Roofing Company

While our customer’s experience with RoofSmart was undeniably positive, we recognize that every project is unique. Here are some additional factors to consider when selecting your own roofing contractor:

  • Experience: Ask about the company’s experience level, particularly with roofing projects similar to yours.
  • Licensing And Insurance: Ensure the company is properly licensed and insured to protect yourself in case of unforeseen circumstances.
  • Warranties: Inquire about the warranty offered on materials and workmanship.
  • References: Don’t hesitate to read reviews from past clients to get a well-rounded perspective.
  • Multiple Quotes: Obtain quotes from several reputable roofing companies before making a decision.

Investing in a new roof is a significant decision. Take some time to research, compare quotes, and prioritize transparency and customer care. We want you to make an informed choice and achieve peace of mind, just like our customer, Bruce.

If you’re in the Port Orchard, WA area and ready to repair or replace your roof, contact us for a free, no-pressure consultation and fast response.

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