At RoofSmart, protecting your information is as important as protecting your home. This policy explains how we handle data when you visit getroofsmart.com, request a quote, or work with us.
We comply with applicable laws including CCPA/CPRA and honor Global Privacy Control signals. We do not sell your personal information.
Information We Collect
- Contact & service details (name, email, phone, address, roof photos, insurance info).
- Technical data (IP, browser, pages viewed) via HubSpot, Google Analytics, etc.
- Communications and feedback.
How We Use It To provide quotes, schedule work, send maintenance tips, improve our site/services, and meet legal obligations. We may use AI tools to assist with analysis or drafting (always human-reviewed).
Sharing Only with trusted service providers under contracts (HubSpot, scheduling tools, payment processors) or with your consent for project partners. No third-party data sales.
Cookies & Tracking Essential for functionality; analytics for improvement. Manage via banner or browser settings.
Your Rights Access, delete, correct, or opt out as allowed by law. Email privacy@getroofsmart.com.
Data Retention & Security We keep data as long as needed for service/warranty (typically 7+ years for projects). Industry-standard protections in place.
Children & International Site not for under 16. Data processed in the US.
Contact: privacy@getroofsmart.com | 801 Central Ave N, Kent, WA 98032 | (206) 593-4328
2. Terms of Service / Website Terms
Website Terms of Use | RoofSmart
By using our website, you agree to these terms. If you request services, separate contract terms apply.
Use of Site For informational and quote-request purposes. Content is for general guidance only — not a substitute for professional inspection.
Intellectual Property All content (text, images, videos) is owned by RoofSmart or licensed. Limited personal, non-commercial use allowed. No scraping or republication without permission.
Quote & Service Requests Online quotes are estimates. Final pricing requires on-site inspection. We reserve the right to decline projects.
Disclaimer of Warranties Site provided “as is.” We strive for accuracy but make no guarantees on completeness.
Limitation of Liability To the fullest extent permitted by law, RoofSmart is not liable for indirect damages from site use.
Governing Law Washington state law. Venue in King County.
Changes We may update these terms; continued use constitutes acceptance.
Contact: Same as above.
3. Accessibility Statement
Accessibility Statement | RoofSmart
RoofSmart is committed to digital inclusion and strives to meet WCAG 2.1 Level AA guidelines (and evolving standards).
Efforts We Make
- Semantic HTML and proper heading structure.
- Alt text on images and meaningful link text.
- Keyboard navigation and focus indicators.
- Color contrast meeting standards.
- Forms with clear labels and error handling.
- Responsive design for all devices.
Known Limitations & Improvements We continuously test with tools like Lighthouse, WAVE, and user feedback. Some older blog images or third-party embeds (e.g., videos) may need manual improvements.
Feedback If you encounter barriers, please email accessibility@getroofsmart.com with the page URL and description. We’ll respond promptly and make reasonable accommodations.
We value every visitor’s experience — let us know how we can improve.
4. Code of Ethics / Values / Conduct
Our Code of Ethics & Core Values | RoofSmart
Our Promise Meticulous roofing done right - with integrity, transparency, and care for Greater Seattle homeowners.
Core Values
- Honesty First: No upselling unnecessary work. Clear, written estimates.
- Owner Responsibility: Every job is backed by our in-house crews (no subs where possible).
- Education Over Sales: We share knowledge freely through our Learning Center.
- Community & Environment: Seahawks partner, local hiring, responsible material disposal.
- Continuous Improvement: We stay current with manufacturer certifications and best practices.
Conduct Standards We treat every interaction professionally. Employees and partners must uphold safety, respect, and fairness. Violations are addressed immediately.
We welcome feedback that helps us live these values.
5. Editorial Standards Page
Editorial Standards | RoofSmart Learning Center
Our blog and resources exist to educate homeowners with accurate, actionable information.
Standards We Follow
- Accuracy: Every claim fact-checked against manufacturer docs, building codes, and expert review. Stats sourced and dated.
- Expertise: Articles written or reviewed by roofing professionals (often Jim Singleterry or certified team members).
- Balance: We present pros/cons and alternatives honestly.
- Timeliness: Content reviewed/updated at least annually or when standards change.
- No Misleading Claims: No guarantees of specific outcomes; individual results vary.
AI Assistance We may use AI tools for research, drafting, or editing. All final content is human-reviewed, fact-checked, and edited for accuracy and voice.
Corrections If you spot an error, email us -- we correct promptly and note updates.
6. Content Attribution & Author Responsibility
Content Attribution & Author Responsibility | RoofSmart
Authors Most articles are by or reviewed by RoofSmart team members with decades of field experience. Author bios appear on posts.
Attribution
- Internal sources clearly credited.
- External research linked to primary/original sources.
- Images: Licensed or original; alt text provided.
Responsibility Authors stand behind their work. RoofSmart maintains editorial control. Opinions expressed are those of the author/team and do not necessarily reflect every project outcome.
Guest contributions (rare) undergo the same rigorous review.
7. AI Disclosure Policy
AI Disclosure Policy | RoofSmart
We believe in transparency about technology use.
How We Use AI AI tools may assist with:
- Research summarization
- Initial drafting or editing of blog content
- Data analysis for internal improvements
Key Commitment
- All public-facing content (blog posts, resources, quotes) receives thorough human review, fact-checking, and editing by roofing experts.
- AI is never the sole creator of published advice.
- We do not use AI for medical, legal, or safety-critical decisions.
This policy aligns with our Editorial Standards. Questions? Contact us.
8. Warranty, Refund & Service Policies
Warranty, Refund & Service Policies | RoofSmart
Manufacturer Warranties We install premium products (CertainTeed, Owens Corning, GAF, etc.) with full manufacturer warranties that typically transfer to new homeowners. Details provided at project completion.
RoofSmart Workmanship Warranty We stand behind our labor. Specific terms provided in your contract (commonly multi-year coverage on installation).
Refund / Cancellation
- Pre-work: Per Washington state law (3-day rescission for financed projects).
- Post-start: Generally non-refundable except for documented issues addressed under warranty.
- Change orders or scope adjustments handled fairly per the contract.
Service Guarantees Clean job site. Timely communication. We make it right if something isn’t up to standard.
Full details in your signed agreement. Questions? Call us -- we’re happy to review.
