This Client Picked Us Because We Just Weren’t Pushy.
But WE Were “Patient,” “Caring,” And “Sincere”
At RoofSmart, we are always very concerned that homeowners get the best work possible and never pay more than they should.
But that doesn’t mean that customers should choose the cheapest bid. Instead, we encourage them to choose the greatest value for their money. In fact, if they decide not to hire us for some reason, we’ll even help them choose the next-best alternative – at no charge.
That’s similar to what happened with the Lam D. family. We were the first contractor they consulted about roofing installation, but they chose to pursue additional bids.
“John was the first bidder that I met. He walked me through the process of how the new roof is being done. He showed me how to check the company background to make sure the company was good before I chose which company to go with. He is a caring, nice, and sincere person.”
Fortunately for us, our ironclad promise of excellence had made a good first impression. Lam returned a few weeks later and told us that they’d chosen us for their roof replacement project.
Why?
Other roofers they’d met with had seemed far less interested in solving their roofing problem than in lining their own pockets.
“I met a few more bidders from other companies. None of them is like John. They were very pushy. All they wanted me to do is to sign a contract with them.”
We are certainly not like other roofers. Our first priority is your well-being, not our own profits. Lam seems to have recognized this, and perhaps that helped persuade the homeowner to choose us.
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We Put The Project On Hold When Asked
We know that “life happens,” and things don’t always go according to plan.
So, it was disappointing but not surprising when Lam asked us to pause the project while they took care of family matters.
“My mother got sick during the time that I needed a new roof. I told John that I needed to take care of my mom. I needed to put my project on hold. He was very understanding and patient.”
Lam truly appreciated our cooperation, but we were happy to do that so he could attend to those issues. Moreover, it is important to us that an adult member of the household be home while we work in case we have questions or need to explain something.
If he wouldn’t be available, it made sense to put the job on hold.
“Very Nice, Helpful, And Friendly.”
When everything in Lam’s family was under control a few weeks later, we restarted the roofing job.
Members of every team – from our financial experts to our roofing nerds – assembled to assist the homeowners so every step would run smoothly.
“I got to talk to Heidi (John’s wife) and Katie about the payment plan. They were very nice, helpful and friendly. I got to meet the 5 roofers on the day the new roof was being installed. They were so nice.”
Everybody involved pulled together to provide exceptional service. But this is not unusual for us.
“Teamwork” is one of RoofSmart’s core values. We are like a well-oiled machine that moves quickly, efficiently, and smoothly from start to finish.
In fact, Lam was stunned by our speed and efficiency.
“They told me that they would finish my roof in one day, which I didn’t really believe. I thought it would take two days. But, when I came home from work, I was so surprised that they had finished the work.”
Our goal at RoofSmart has always been to surprise our customers and exceed their expectations. For instance, our TripleGuard warranty gives you lifetime protection for both materials and workmanship, and our commitment to service provides unmatched value.
“They Even Cleaned My Gutters For Me.”
“Value” is another of our fundamental principles. That means we install only the finest products, hire only the most skilled and passionate workers, and offer THE most attentive customer care.
Lam described our service like this:
“I got my new roof – which I absolutely love – and they cleaned up everything. There was no mess around the house. They even cleaned my gutters for me. I absolutely love this company, and I will recommend RoofSmart to my family and friends.”
So, if you need roofing work, choose a company that prioritizes service and customer advocacy. Contact RoofSmart in Greater Seattle today to request your free, no-obligation quote.
