What to Expect After Signing Your RoofSmart Project

You’ve signed the contract. Now what?

Here’s a clear, realistic look at how your project will actually unfold — from scheduling through completion. We believe the best projects happen when everyone knows what to expect, so we’re laying it out plainly.

How We Schedule Your Project

We review new signed projects every Wednesday. Andrew, our Production Coordinator, leads this process. He reviews the details, identifies any questions or specialty needs, and works with the team to determine the right crew and any additional trades required (carpentry, drywall, gutters, insulation, etc.).

Because multiple teams are often involved — even if they’re all part of RoofSmart — we coordinate schedules the same way a general contractor would. The start date depends on crew availability, the specific skills needed for your job, and the weather forecast. 

Most projects can start anywhere from a couple of weeks to a few months after signing. Once we have everything lined up, Andrew will contact you with your reserved start date and a good estimate of how long the work should take.

Communication During the Project

When we schedule your work, we’ll give you a clear idea of the expected duration.

If everything goes according to plan, you probably won’t hear much from us during the project. We’ll reach out promptly if something changes, if we need your input on a decision, or if we discover something that requires a change order. Otherwise, our focus is on getting the work done efficiently and cleanly.

Preparing Your Home & Property

A little preparation on your end helps the job move faster and reduces the chance of anything getting damaged. Here’s what makes a real difference:

• Plan to park on the street! Your driveway will be blocked by equipment. Plan accordingly!
• Clear anything in the work area or “drop zone” that could be hit by falling debris or tools. If a dropped hammer could ruin it, move it.
• Move planters, lawn furniture, hanging plants, and other items near the house.
• Satellite dishes on or near the roof area should be relocated beforehand — we can handle removal and disposal if needed.
• If you have something precious or difficult to move that’s near the work area, let the crew leader know when they arrive. They want the job to go smoothly for you too.
• Take a quick look inside at items near exterior walls or ceilings (especially chandeliers, pictures, or anything loosely mounted). Vibration from the work can sometimes cause things to shift.
  

What to Expect While the Work Is Happening

Big roofing projects are inherently disruptive. When crews are tearing off old material and bringing in new, your property can look pretty rough in the middle of the job — debris, materials, and equipment everywhere. This is normal.

We do multiple rounds of cleanup throughout the project and at the end of each day. By the time we finish, the site will be left reasonably clean. However, with grass, flower beds, and soft dirt, it’s practically impossible to get every single scrap even after several cleanups. We appreciate you keeping an eye out and letting us know if anything was missed.

Photo Documentation

Our team takes photos throughout the project to document the work as it progresses. At the end, we’ll share a complete set with you so you have a clear record of what was done.

Completion & Handover

On the final day we’ll do a thorough cleanup, including a magnetic nail sweep. We’ll walk through the completed work with you and address any items on your punch list (we ask that you submit one written list so we can take care of everything efficiently).

Katie handles the final billing and warranty registration. Once everything is complete and payment is settled, she’ll make sure your warranties are properly registered and send you the documentation.

After Your Project Is Complete

You should now have a solid, properly installed roof system. To help protect your investment long-term, we recommend an annual inspection of flashings, penetrations, and overall condition. Catching small issues early prevents bigger problems later. You can do it yourself, or we have a whole maintenance and repair division to keep an eye on things for you.

Your RoofSmart Team

A few people you may interact with during your project:

• Andrew – Production Coordinator. He handles scheduling and material ordering and sets the stage for your project.
• Katie – She manages billing and warranty registration.
• Nestor – Chief of Operations. If something needs special attention or creative problem-solving, Nestor is the one who makes it happen.

Help Us Keep Getting Better

We take pride in the way our crews show up and work. If anything stood out during your project — good or otherwise — we’d appreciate your feedback. It helps us keep improving.

Here are a few quick questions framed for easy, honest answers:

• Did the crew lead introduce himself when the team arrived?
• Was the crew courteous and professional the entire time?
• Did it seem like the team was making a real effort to respect your property and belongings?
• Was there any language or music that felt out of place?
• Were there any concerns you raised that didn’t feel addressed?

You can reply directly to your project coordinator (check your inbox). For convenience, we also have a printable version of this checklist available as a download.

Still Have Questions?

Your project coordinator is your main point of contact once scheduling begins. If anything comes up before then, or if you need to reach someone specific (Andrew for scheduling, Katie for billing/warranty, or Nestor for anything that needs special attention), just let us know.

We appreciate you trusting RoofSmart with your home. Our goal is to deliver a high-quality result with as little stress as possible.

Clear expectations on both sides make that much more likely.